Home Appliances "IQ" level of complaints are growing more and more

Appliances are becoming more and more clever, and their worth is skyrocketing. However, consumers are hard to break down the "intelligence quotient" of home appliances. It is often too late to find out how much money they spend. Recently, the newspaper received more and more complaints about smart appliances, product "IQ" is not high enough for consumers sigh "the computer is not as good as the human brain."

Smart home appliances become the market's protagonists, accompanied by the upsurge of high-end home appliances in the first and second-tier cities. Reporters surveyed in Beijing Dazhong, Gome, Suning and other home appliance stores found that intelligence has become a must-have tag for the main products of various brands of home appliances. For example, smart refrigerators allow people to watch video data on the LCD screen of the refrigerator, and they can also check the Internet while on the Internet. Cooking recipes cook on the one hand; smart air conditioners can be automatically adjusted according to the number of family members and the temperature of the room; smart washing machines can automatically detect bubbles when washing and rinsing, neither wasting water nor guaranteeing rinsing, drying can also be done when the clothes dry Smart TV has become a hot product in the color TV market in the past two years. It can surf the Internet, play somatosensory games, and has functions such as voice interaction, face recognition, and automatic shutdown.

High-priced small appliances will not be left behind in this intelligent era. The reporter saw a smart vacuum cleaner price 7680 yuan, sales personnel said that the vacuum cleaner can automatically identify the location and plan for cleaning, generally there are more large house consumers to buy more, some busy white-collar workers to buy this vacuum cleaner Not too much. In the Zhongtaike Beijing Zhongtadian, a compact bread machine also attracted the attention of many customers. The reporter carefully examined the product description and found that this smart bread machine is smart enough: not only can make bread, but also cakes, steamed bread. As long as the flour, water, vegetable oil, baking powder or other materials are put into place, the operation mode will be set and the breadmaker will automatically complete the production.

Relevant person in charge of Suning Beijing Branch stated that the current penetration rate of smart appliances in Suning's stores has risen to more than 80%.

Intelligence has also become a key word in each company's development strategy. For example, Zhou Houjian, chairman of Hisense Group, announced that the group will transform into an intelligent service provider within 10 years. The relevant person in charge of Changhong also expressed that it would launch a smart home appliance strategy.

The president of the China Household Electrical Appliances Research Institute, Yan Xuwei, believes that with the advancement and development of science and technology, smart appliances will become the trend of the times, and smart appliances will have more abundant functions, so that users will have diverse services and can continue to meet the high-end needs of users. , Intelligent experience requirements, enhance the user's experience satisfaction.

Appliances "Qing" level not spectrum

In sharp contrast to smart appliances, smart home appliances often have problems. "I don't think computers are as good as human brains." Consumer Liu complained to reporters that she had spent a few years shopping for a smart humidifier. It is said that the product will measure the humidity in the house and stop automatically when the humidity is too high. Humidify. The first night when the product was bought back, she slept in a humidifier with confidence, and when she got up in the morning, she noticed that the house was white like a fog, and the bedding on the bed was also damp. Ms. Liu had to put the humidifier in the living room and bought a bedroom controlled by a mechanical knob.

The reporter found that as long as home appliances are labeled with smart labels, they immediately double in value. However, many consumers who pay for the "smart" word reflect that smart appliances are not as smart as the promoters at the time of purchase, and even somewhat "paranoid." For example, there are many electrical appliances that are intelligent in terms of memory functions, such as rice cookers' regular rice cooking functions, air conditioners, and electric water heaters' temperature memory functions, but some consumers who have purchased such appliances complain that they have changed their memory. "It is cumbersome to operate. It is necessary to adjust the instructions step by step, and even call the manufacturer's after-sales department. After the improvement of the degree of intelligence of some electrical products, the core functions such as the washing ratio of washing machines have not only been improved, but have even been reduced.

In addition, there are not many smart features that consumers can use to reflect their lives.

Consumer Ms. Zhang told reporters that she recently purchased a smart microwave oven at a price of nearly $2,000. However, in addition to hot rice and hot milk, more than 10 other cooking functions have almost never been used. The money on smart features is thrown away." She sighed.

A relevant person in charge of a household electrical appliance company stated that at present, the intelligentization of home appliances is still in the early stage of development, and both the maturity of technology and the stability of the system are not enough, and its numerous functions also increase the complexity of the use and maintenance process, and the current domestic appliances There are also some home appliances that do not use any smart technology but have a smart banner. These unbelievable smart products have added value to smart concepts, disrupted the home appliance market, harmed the interests of consumers, and affected the credibility of smart products. The supervision costs and technical difficulties of the relevant government departments. Therefore, relevant companies, relevant government departments, and consumers in general urgently need a unified standard for the definition and evaluation of smart home appliances as the basis for quality control of smart products.

Li Yi, director of the National Standardization Technical Committee of Home Appliances, believes that smart products have many varieties, large output, and high added value. Formulating smart home appliances standards can provide manufacturers, sellers, regulators, and consumers with a higher technical authority. Sexuality, strong operability and guidance of the intelligent evaluation basis.