New energy vehicle complaints need more than three major issues to be resolved!
1. Battery Degradation
Mr. Sang from Weifang, Shandong, purchased an E200 electric vehicle from Zotye Automobile in August 2016. After using it for about 10 months and driving approximately 19,000 kilometers, he encountered frequent battery failures, making the car unusable. When he took the vehicle to a 4S dealership for inspection, they identified the issue as a battery problem. However, the 4S shop could not dismantle the battery, so they couldn’t determine the exact cause. According to Mr. Sang, the sales department of Zhongtai Automobile Company stated that the battery was defective and therefore not covered under warranty. They claimed that the faulty battery posed potential safety risks and refused to repair it. After the sale, the company only informed him via phone that there was no warranty or maintenance available and denied providing written confirmation. Mr. Sang found it difficult to accept the conclusion that the issue was due to "man-made reasons" without proper testing. He requested the company to test the battery, but the after-sales service asked him to remove the battery pack at his own expense and send it to Hangzhou for analysis. He explained that this model is a three-door transport vehicle with low ground clearance, and the battery is located directly under the chassis. During driving, the battery is prone to damage from road bumps. As a result, the company refuses to offer repairs or warranty coverage. The cost of replacing the battery is around 60,000 yuan, which exceeds the original purchase price after subsidies, putting him in a tough situation. Comment: Mr. Sang’s case highlights one of the major concerns with electric vehicles—battery safety and high replacement costs. Once damaged, batteries are hard to fix, especially if the impact comes from external factors. Most electric vehicles place their battery packs directly beneath the chassis, which makes them vulnerable to damage on rough roads. Before purchasing an electric vehicle, consumers should carefully consider their driving environment. From a safety perspective, battery damage can pose serious risks. Therefore, Mr. Sang made the right decision by requesting an independent battery inspection. 2. Motor Issues Ms. Wang from Qingdao, Shandong, bought an EU series new energy sedan from Beijing Auto New Energy on September 29, 2017. According to her complaint, the central control screen failed to start immediately after purchase. This issue persisted throughout the vehicle's use. At 4,999 kilometers, the screen displayed a red warning indicating motor overheating. She took the car to the dealership for repairs, but after driving about 1,000 more kilometers, the overheating issue returned. The car then had multiple starting problems, leaving her unable to drive it properly. She requested a vehicle return, and even arranged to exchange it for another car. However, according to the complaint website, she reported the issue on November 18, 2017, but received no response from BAIC New Energy. Comment: Despite these issues, Ms. Wang still shows confidence in new energy vehicles. However, the company's lack of response to complaints raises concerns. On the “Auto Complaint Network,†there are 20 unresolved complaints against BAIC New Energy, some dating back to 2015. In 2017, BAIC sold over 103,000 new energy vehicles, making it the top-selling brand in China. Yet, ignoring consumer complaints not only harms customers but also undermines the long-term development of the industry. 3. Sales Policy Problems Ms. Bin and her group of 10 people ordered 10 BYD Song DM luxury cars from Jinjundi Sales Service Co., Ltd. (a BYD 4S dealership) in Luohu District, Shenzhen, on November 11, 2017. Each paid a 5,000 yuan deposit and signed a purchase agreement, which stated that the cars would be delivered within 10–15 working days. However, they were not able to collect their vehicles until December 25, 2017. Every time they contacted the 4S shop, they were told the manufacturer had not started production and could not provide details. Ms. Bin pointed out that the agreement included a clause stating, “The government will not be responsible for delays caused by government policy or manufacturer reasons.†This clause was used to justify the delay, and the 4S shop did not guarantee the pickup date. Her lawyer said this is an unfair "overlord clause" under Article 40 of the Contract Law, which invalidates terms that unfairly shift responsibility or exclude the other party’s rights. BYD has since actively worked to resolve the issue and help customers receive their vehicles. Comment: More and more consumers are turning to new energy vehicles, but companies must ensure adequate preparation and service. In this case, the BYD 4S store was unprepared for the demand, leading to long delays and loss of trust. Although the issue was eventually resolved, the experience damaged customer relationships and affected the company’s reputation. After-sales support is crucial, and poor handling of such situations can cost businesses more than it’s worth. Source: Times WeeklyDifferential Mode Ring Inductance,Differential Mode Inductor Series,Differential Mode Filter Inductor,Differential-mode choke
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